Privacy Policy
Who we are
Luxury Transport Group
Data Retention and Privacy Policy
At Australian Transport and Leisure 1 Pty Ltd (ATL) we comply with the Privacy Act 1988 (Cth) (Privacy Act). This policy explains how we manage the personal information that we collect, hold, use and disclose and how to contact us if you have any further queries.
This Privacy Policy applies to you only to the extent that the collection and handling of your personal information by ATL is subject to the Privacy Act.
What is personal information?
Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, or is recorded in a material form or not. It includes your name, age gender, contact details health and race (health and race are also sensitive information). In this Privacy Policy, a reference to personal information includes sensitive information.
Businesses of ATL
ATL owns and operates a number of businesses that provide ground transportation services including chauffeured cars, limousines and shuttles. Luxury Transport Group is the flagship brand and has been operating since2017.
What kind of personal information do we collect and hold?
We will only collect personal information about you by lawful and fair means and not in an unreasonably intrusive manner.
The types of personal information we may collect, and hold include contact information (e.g. name, email adders and mobile phone number), photographs, employment history, educational qualifications, Commonwealth identifiers (e.g. apprenticeship numbers) and financial information (e.g. credit card details). We may also collect and hold sensitive information including information about your health, race, marital status, medical history and criminal history.
How do we collect personal information?
We may collect personal information from you in a number of ways including face to face, over the telephone, through an online form or portal or by email.
We may also collect personal information from list purchases, regional chambers, employers, former employers, referees, contract partners, medical providers, insurers and government agencies. Where we collect your personal information from third parties, we may use that information for a number of reasons including as part of the pre-employment process and to provide you with services and training.
Where practicable, if we have collected your personal information from a third party, we will notify you about the collection.
We collect information from our website including the number of visits, dates of visits, pages viewed and navigation of the site. The purpose of collection is to improve users experience of the site and for record keeping purposes.
We occasionally use third parties to run on-line promotions. We retain information about the number of clicks and impressions of these promotions. This information is anonymous.
Why do we collect, use and hold your personal information?
We collect, use and hold your personal information as part of the pre-employment process and to provide you with our services, including migration, membership and business training. We also collect, use and hold your personal information to manage our ongoing relationship with you and perform functions and activities relating to our businesses.
Data will be used for the following purposes:
- Where authorised by you
- In a manner you would reasonably expect the use to occur;
- To verify your identity;
- Where we are are required, authorized or permitted by law;
- For administration of services;
- To comply with laws and regulations including government contracts and training contracts; and
- To provide you with information about our services
To whom will we disclose your personal information?
- We will not sell your information to ay third parties
We may disclose your personal information
- When specifically authorized by you;
- To professional, medical and insurance agencies;
- For urgent health reasons
- To comply with regulatory or legal requirements
- Credit reporting and checks; and
- To comply with laws or court orders
Marketing
We may use your personal information to contact you (including by mail, telephone call, text message or email) in relation to our services and offers we have available we think may be of interest to you.
At anytime you can opt out of receiving marketing information by calling us on 1300 97 49 49 or emailing [email protected]
What happens if you don’t provide us with your personal information?
If you don’t provide requested personal information, we may be unable to provide you with our services, or at least not our usual high standards.
How do we hold your personal information and manage the data quality and security of your personal information?
- We will take reasonable steps to ensure;
- Personal information that we collect, hold, use and disclose is accurate, complete and up to date, relevant and not misleading;
- To protect the personal information that we hold from misuse, interference and loss and from unauthorized access, modification or disclosure by storing it in secure servers and on a secure record management system; ad
- Where permitted by law, destroy or permanently de -identify personal information that is no longer need for any purpose that is permitted by the Privacy Act.
Links to other Websites
We are not responsible for the data retention and privacy compliance for any websites from the links that may be on our website.
How we handle complaints
If you have any concerns or complaints about the manner in which your personal information has been collected or handled by ATL, please contact us on 1300 97 49 49 or email us at [email protected]
Your concern will be directed to the appropriate person who will review and respond to your complaint.
It is our intention to use best endeavors to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you may contact the Office of the Australian Information Commissioner who may investigate your complaint further.